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Microsoft Dynamics 365 for Operations: Email the purchase order to the right vendor email address

by Evert Bos
Solution Architect, Sikich

Any buyer or purchase coordinator would be delighted to find out how easy it is to mail a purchase order to the correct email address of the vendor, right from Dynamics 365 for Operations. The good news is that it is indeed very easy. But there is potential for some confusion in the setup of the "primary contact" email addresses. Let's start at the beginning.

When I create the PO, I can select a contact. This contact will bring its email address into the Purchase order header. That is nice, but it gives the user the wrong impression.

Dynamics 365 for Operations purchase order email 

Dynamics 365 for Operations purchase order email 

Most people would immediately assume that this email address will be used when mailing the Purchase order, that this is the "Primary contact email address". But that is not the case.

When I want to mail this PO to the vendor, using this contact address, I will find out the system is not using this email. Then what is this email doing here?  I can use this email address by clicking on the little icon to the right of the email field.

It opens the following:

Dynamics 365 for Operations purchase order email 

WARNING: Uncheck the "Do not ask again" immediately. You may have to try these three options because it is possible ...

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About Evert Bos

I am Evert J Bos, ERP consultant since 1986. I started in Europe with IMS7 (A Honeywell Bull Mainframe ERP system) and the BaaN ERP system. Since 1995 I have worked in the USA and since 2004 I have been working with Dynamics AX.  I work for Sikich and focus mostly on manufacturing companies that make complex, engineered products.

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