How to use Flow to update a quote marked as won in Dynamics 365 Project Service Automation V3.X

September 6 2019

The sales cycle in my company means that I need to create an opportunity every time a CR is requested or when we receive an additional estimate from the customer.  I have to go through the cycle from Opportunity to Quote to Contract. But in this cycle I don't want to create another Quote or contract. Rather, I want to simply update the existing one to add another Quote Line Detail.

Out of the box, this is impossible once the Quote is marked as won in PSA, but with a little help from Flow we can switch the Quote back to draft mode and make it editable once more.

Resolving the issue

1) Go to the Quote and click on the Flow button in the ribbon control and click on Create New Flow as shown in the screenshot below.


2) Use the Common Data Service template and click on continue. In case you see this page and you are not signed in with your account, sign in and continue.


3) On the next screen select the details as shown below.


4) Select the Update Record option.

select_update_record 5) Click on the Add Dynamic Content link and select the Quote field.


6) Change the field Status Value to draft and save the flow.


7) Navigate to the flow and name it.

About Kuldeep Gupta

Kuldeep Gupta is a Microsoft MVP and serves as Project Delivery Head at CloudFronts Technologies Pvt. Ltd. and manages our PMO department. As Project Delivery Head, Kuldeep is responsible for delivering complex Projects and working with global teams. His deep technical expertise along with working knowledge of various project methodologies, allows Kuldeep to address project challenges creatively.

CloudFronts is a Microsoft Certified Gold Partner which offers complete Dynamics 365 (CRM, Operations and Financials) implementations, Power BI Analytics, Office 365 and Azure Infrastructure services. The team has deep expertise in delivering and supporting the customers through all aspects of their implementation from strategic technology consulting and roadmap, requirements assessments, project implementation, training, migration to post go live managed services and support. 

CloudFronts’ commenced its operations in the year 2012 to empower organizations around the world, do more with technology. Check out our customer success story here-

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