Four Steps to Getting From CRM Implementation to Increased Revenue

With pressure mounting on businesses to drive meaningful results, despite facing fewer resources and increasing complexity, extracting value from your CRM implementation and usage is more important than it's ever been. One easy way to do that is to ensure that your CRM does not operate in a silo, but rather critical customer data moves freely between systems. Integrating data can drive impressive business results - according to a recent study conducted by Scribe, we found that integrated CRM data equals better accuracy and consistency of customer information for 63% of businesses, followed by reduced time for accessing multiple systems for 44%, and achieving a holistic view of the customers for 41%. Companies that integrate their email with their CRM see year-over-year revenue gains of 22.7 per c


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About Lou Guercia

As President and CEO for Scribe Software, Lou Guercia is responsible for Scribe's direction, continued growth as a leader in mid-market and enterprise integration as well as the company's entry into the cloud through integration-as-a-service (IaaS) offerings. He is a member of the SIIA Software Board of Directors and the MassTLC Cloud Cluster.

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