Flows from the field: Experts share Microsoft Flow use cases for Dynamics 365

Email options represented in Microsoft Flow | Source

Microsoft Flow offers increasingly advanced and wide ranging integration possibilities for Dynamics 365 applications, which can help companies to send notifications, translate incoming messages, generate new records, manipulate attachments, and more. In this roundup, take a look at key processes and tips shared by bloggers, expert at leveraging Flow.

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Sending notifications to Skype

Commonly, users need to receive notifications about an event in a Dynamics system. Most organizations send out email alerts, and some companies may send SMS messages. Skype for Business notifications offer a third alternative, and it is possible with a no-code approach through Flow.

Microsoft MVP Nicolae Tarla explored how to create Dynamics 365 Sales app notifications using Skype and Flow and reported on what the systems can do together by default.

Flow allows two actions in Skype for Business: creating a meeting and sending a message. Users can trigger the flow when an entity like an account is created or on an entity's update.

With the flow in place, whenever a new account is created, the owner of that account will receive a Skype alert notifying them. And because it is running in Flow, the administrator will also be able to view a run history, for ...