From fear to opportunity: How Microsoft Dynamics NAV 2013 R2 makes upgrades strategic again
When it comes to ERP systems, "upgrade" can sometimes be a four-letter word. They have a reputation for being expensive, time-consuming, and creating little value. Historically, ERP upgrades were seen as a mandatory exercise driven mostly out of fear: Fear of product vendors discontinuing support; fear that skills needed to support older versions were becoming hard to access; fear that remaining on the current version might result in unexpected, difficult-to-solve problems.
Times have changed and customers are looking to create value with ERP upgrades. It's a big investment, not just to upgrade the software itself, but to upgrade core business processes and workforce skills to use newer versions. Expectations of tangible ROI are becoming the norm, and so they should be.