The ERP-Customer Service Connection: Four ways to boost satisfaction

Strategically placed deep within the central controls of the organization, enterprise resource planning (ERP) solutions like Dynamics ERP products aren't always immediately linked to improving customer-facing activities and experiences. Analysts and vendors have started promoting the value of using ERP to boost customer experience, but has that message reached the end user?

We ferreted out four different ways companies can use (or, that they already are using) their ERPs to improve customer service levels and outpace their competitors. Here's what we learned:


Requires FREE Membership to View

Become a Member Joining gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more, and it’s all FREE. You’ll also receive periodic email newsletters with the latest relevant articles and content updates.
About Bridget McCrea

Bridget McCrea covers business and technology topics for various publications. She can be reached at

Read full bio...