Collaboration, methodology were key in new Microsoft Dynamics NAV go-live

Because of an increase in demand for its product, Displays2go, a marketing display product provider in Fall River, Mass., needed to find a better way to run its internal day-to-day operations.

After evaluating 15 ERP packages, Displays2go selected Microsoft Dynamics NAV because it came closest to meeting the company's business requirements with out-of-the-box functionality and best practices. But the company still faced a range of challenges in their journey to a successful deployment, from payment processing to warehouse management to web integration.

"It was a rather large implementation and multiple project teams on both sides really led to the success of the implementation," says Solution Architect Maher Malki of Western Computer, Display2go's NAV implementation partner. "What we implemented was all the modules of [NAV 2015] with the exception of service. So sales and receivables, purchase and payables, finance, manufacturing, warehousing, shipping and receiving. All the major modules."

Western Computer also implemented several ISV solutions: ChargeLogic, a PCI-compliant credit card and payment processing software that's integrated with Dynamics NAV; Solochain, a warehouse management system from Sologlobe; and its own container management solution.

There was also a challenging web integration effort, according to Malki.

"Displays2go had a custom-built web platform that drove 22 micro websites and we integrated all that back to NAV, with real-time communication on inventory, sales, and shipping," he says.

Sure Step Methodology

With the third-party solutions and this integration, the Dynamics NAV solution has united the enterprise from end to end and information now flows ...