Axonom Releases Unified Applications for Microsoft Dynamics CRM

Axonom, a provider of industry-specific CRM and PRM (partner relationship management) extensions for Microsoft Dynamics CRM, has launched Powertrak Unified Applications for Microsoft Dynamics CRM to help businesses connect employees, partners and customers with real-time information.

Axonom said its Powertrak Unified Service Manager and Unified Channel Manager work with Microsoft Unified Communications to improve the customer/partner business processes and deliver the best customer service at the lowest cost. Microsoft Unified Communications integrates all types of digital communication including voice, video, e-mail, IM, Web conferencing on one extended network.

Powertrak's Unified Applications immediately connects Microsoft Unified Communication solutions with customer information across numerous business applications so companies can enhance customer service, use the most effective methods of communication and balance the workloads of their employees, according to the company.

"Using Powertrak Unified Applications enables support staffs, channel partners and customers to collaborate in real-time using the best tool for the particular situation," says Mike Belongie, vice president of sales at Axonom, in a statement. "Your customers and partners demand immediate support response when complex issues arise. Our product will not only display the appropriately skilled support professional but also the best means to contact that person right away."‘

With Powertrak Unified Applications and Microsoft Unified Communications companies can save money on communication. They can also cut their travel budgets, reduce their costs for storing messages and slash their costs for communication systems, according to the company.

Certified for Microsoft Dynamics CRM, Powertrak's modules for the high tech industry include Forecasting, Customer and Partner Portals, Design Win, Contact Center, Quote and Product Configurator, Certification Tracking, Mobile, and Service Manager. Powertrak modules are all integrated with Microsoft Dynamics CRM. They can also be integrated ...