[Dynamics 365 CE @ Work] Turning Customer Data into Revenue: Leveraging D365 Customer Insights for Better Engagement

Your Microsoft Dynamics 365 CE customers today generate vast amounts of data, yet many struggle to turn it into meaningful business outcomes. Join Susana Ramos from Coffee + Dunn for a session on how partners can utilize Dynamics 365 Customer Insights to unify customer data, create personalized experiences, and drive business results.

In this session, attendees will learn how to:

• Unify customer data from various sources
• Create a comprehensive view of customer interactions
• Develop targeted audience segments
• Run campaigns vs. operating a system
• Build an AI-Ready revenue engine
• Deliver personalized customer journeys
• Audiences built from behaviour
• Generate actionable insights into revenue growth

Susana will also share practical examples of using Customer Insights to enhance customer engagement and create connected experiences throughout the customer lifecycle.