DynamicsMinds 2026: Project Mia aims to use AI agents to accelerate Dynamics 365 ERP and CRM implementation projects

Microsoft is launching a private preview for Project Mia, an AI-driven implementation engine that the company hopes will accelerate Dynamics 365 ERP and CRM projects.

Entering private preview in May for a select group of D365 F&SCM partners, the company plans a public preview later in the year with a go-live before the end of calendar-year 2026. Later, they hope to bring the same approach to D365 Sales, Customer Service, and Contact Center.

The goal of Project Mia is to “empower every Dynamics 365 customer to discover, implement, monitor, and optimize their business processes with AI agents,” Microsoft VP for Dynamics 365 Swamy Narayana told partners at DynamicsMinds 2026. 

The effort has started with a focus on “enabling every Dynamics 365 implementation to be rapid, reliable, and repeatable.” It will build on Microsoft’s existing enterprise project and process resources that customers often get access to: Business Process Catalog, which includes industry-specific knowledge; Success by Design, which includes customer process knowledge; and OneGuidance, a set of ERP implementation and management resources including reference architectures and migration information.