From the Microsoft Dynamics 365 CRM Blogs: Customer Feedback Survey Agent; Sales challenges; Customer service benefits guide; Kanban boards

In this review of the Dynamics 365 CE/CRM blogs:

• Act quicker and more efficiently with Microsoft Dynamics 365 Customer Feedback Survey Agent
• What are the biggest sales challenges and how does Dynamics 365 help solve them?
• Microsoft Dynamics 365 Customer Service: benefits guide
• Visualize your sales pipeline with Dynamics 365 kanban boards

Act quicker and more efficiently with Microsoft Dynamics 365 Customer Feedback Survey Agent

Writing on the NewDynamic blog, Travis South stated that Microsoft has launched a new tool called the Customer Feedback Survey Agent, now in preview, as part of the Microsoft Dynamics 365 Contact Center. 

Scott noted that the tool, which is built with Copilot Studio, helps managers respond to customer feedback quickly and directly from the Copilot service admin center. 

He wrote that with the help of AI, Microsoft is making it easier to manage feedback in one place to allow companies to create fast, automated, and personalized ways to respond to feedback and turn it into useful business insights.

Scott stated that this new feature lets contact center managers use AI from Copilot Studio to more easily set up surveys across different channels. It also gives supervisors a clear view of all customer feedback and lets them customize things the way they want.

Scott then explained how to create a Customer Feedback Survey Agent.

What are the biggest sales challenges and how does Dynamics 365 help solve them?

Writing on the WebSan Solutions blog, Natalie Williams stated sales teams are under more pressure than ever as they have to keep up with leads, manage their sales pipelines, deliver personalized experiences, and close deals quickly.