Copilot Chronicles, April 2025: Secrets To Building Custom Copilots

Discover the secrets to building effective custom copilots that actually deliver value!

In this episode of Copilot Chronicles, host Will Hawkins takes you behind the curtain to explore what it really takes to develop high-impact custom copilots using Microsoft’s AI stack. From choosing the right platform—Azure AI or Copilot Studio—to architecting the dataflow for optimal retrieval, and from building RAG-based copilots to agentic experiences that drive real action, this session is packed with expert insights and best practices.

You’ll hear lessons learned from copilots built across a range of industries—from field services and retail to operations and legal—and understand what differentiates copilots that get used from those that collect dust. Whether you’re a business leader, architect, or maker, you’ll leave this session equipped with the knowledge and frameworks to accelerate your Copilot journey and avoid common pitfalls.