From the Microsoft Dynamics 365 Customer Engagement Blogs: Customer Insights – Data; AIClassify; Smart agents; New Sales features

In this review of the Dynamics 365 CE/CRM blogs:

• Release Wave 1 2025 plans for Customer Insights – Data
• 2025 wave 1 plans for Dynamics 365 Sales
• Automatically categorize your customer emails with AIClassify
• Smart agents provide intelligent automation for D365 Sales and Customer Service users

Release wave 1 2025 Customer Insights – Data

Writing on her blog, Malin Martnes reviewed new features planned for Microsoft Dynamics 365 Customer Insights – Data for release wave 1 in 2025. She stated that while there are no updates planned after May for D365 CI-Journey, D365 CI-Data plans extend through November. 

In her blog post, Martnes wrote about the following new features:

• Get responses grounded in customer insights when chatting with Copilot
• Increase accuracy of autonomous agents by grounding them
• Use Microsoft OneLake as a data source
• Accelerate time to insights with data in Delta Lake format
• Synchronize customer data and insights directly to Fabric OneLake
• Integrate insights faster by choosing tables and data format to sync
• Target the right audience based on signals from earlier campaigns

2025 wave 1 plans for Dynamics 365 Sales

On her blog, Dian Taylor also wrote about the new features in D365 Sales, including the sales qualification agent, a type of custom autonomous agent (also known as a Copilot) built into D365 Sales to help streamline the sales qualification process.