From the Microsoft Dynamics 365 CRM Blogs: External APIs; Member data; Unified view of customers; IoT and Field Service

In this week’s Dynamics 365 CE blog roundup:

• Integrating Dynamics 365 with external APIs: sending data via custom actions and plugins
• Retrieve member data from Customer Insights - Journeys segments in Power Automate
• How to create a unified view of customers in Dynamics 365 Field Service
• Revolutionizing the business and professional services industry with IoT and Field Service

Integrating Dynamics 365 with external APIs: sending data via custom actions and plugins

An author writing on the Dynatecon blog noted that Dynamics 365 CRM often needs to work with external APIs to share data, automate tasks, and add new features. 

In the blog post, the author explained the benefits of integrating D365CRM with external APIs. The author also provided an overview of the integration process using custom actions and plugins, making applications work better and more efficiently.

Retrieve member data from Customer Insights - Journeys segments in Power Automate

On her blog, Amey Holden wrote that segments in the "real-time marketing" segment builder of Customer Insights - Journeys (formerly known as Dynamics 365 Marketing) are great for running complex data searches on leads or contacts and their interactions.