MSDW Podcast: Kuldeep Gupta on current use and future direction of Dynamics 365 Project Service Automation

This episode is sponsored by ClickLearn, the market leading solution for creating user instructions, e-learning and process videos for business software.

Kuldeep Gupta is a Project Delivery Head at CloudFronts Technologies, with a specialization in project service and program management. As part of his responsibility for project delivery excellence, Kuldeep not only oversees projects that deliver Microsoft Dynamics 365 Project Service Automation to clients, but he oversees its usage internally at CloudFronts.

On this episode of the MSDW Podcast we dive into some of the fundamentals of the PSA product, including the improvements over the three versions, progress toward the next generation that builds off Microsoft Project Online, and the needs of customers asking for PSA-based solutions. We also talk about some of Kuldeep's writing for MSDW and the future of the product.

Show Notes

• 2:30 – Background on Kuldeep's role and areas of focus.
• 5:00 – How and why D365 PSA evolved as a standalone product
• 6:15 – How CloudFronts are using PSA, and the value the system delivers to them
• 7:30 – The importance of time and expense entry management
• 9:00 – The evolution of PSA through version 3
• 12:00 – Common integration points
• 14:00 – Integrating PSA in the context of ERP
• 15:00 – Comparing PSA to the project service features in D365 Finance and Operations
• 16:30 – The future of PSA – Microsoft will reformulate using Project tools
• 20:00 – What else Kuldeep is talking to customers about in delivering PSA solutions