Why you may need a cloud services provider for your SaaS solution

Let's face it: one of the reasons your organization chose a SaaS solution (whether Microsoft Dynamics 365, Netsuite, or SAP) is that it is subscription-based. The upkeep is done. Or so you think.

The last thing you or any business person wants to hear is that you may need yet another cloud services provider in the lineup, right?  But beyond the items that require management by you as the customer, there may be a number of benefits you're missing out on without getting an expert assessment of the bigger picture.

Although many SaaS ERP packages are marketed as a turnkey, "signup and go" type offering, there are several scenarios requiring strong managed services to ensure optimal performance and user satisfaction. It's important to consider what responsibilities your organization wants to take on, versus the areas where you choose to supplement your bandwidth or expertise - both now and in the future.

Note, cloud providers come in all shapes and sizes and with a myriad of services. For the purposes of this article, I'm going to talk about the benefits of a fully-managed multi-cloud provider such as Concerto Cloud Services. In both the private and public sector, organizations tend to benefit from adding a managed cloud solution provider in five important ways:

1. Bandwidth
2. Objectivity
3. Expertise
4. Strategy
5. ROI 

1. Bandwidth

Let's take the table of customer-responsible items for Dynamics 365 for example. While Microsoft is responsible for the day-to-day production ...