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Microsoft Dynamics Partner Roundup: AX support app; Texting for Dynamics CRM; NAV TFS integration; New customer care plan

by Linda Rosencrance
Contributing Writer, MSDW

In this week's Microsoft Dynamics partner news roundup:

  • Global Support iPhone App for Dynamics AX;
  • PowerSMS Now Receives Text Messages in Dynamics CRM;
  • To-Increase Releases TFS Integration for Microsoft Dynamics NAV
  • Unlimited Customer Care Support Plans for Dynamics GP Clients
  • Dynamics Partner Collins Computing Joins Acumatica;

Global Support iPhone App for Dynamics AX

Sunrise Technologies, a Microsoft Dynamics AX and MicroStrategy partner, has developed a new iPhone app called Sunrise Global Support, built on the MicroStrategy Mobile App Platform.

Now available in the iTunes App Store, Sunrise Technologies Global Support customers can access Dynamics AX support data on their mobile devices, according to company officials.

"We've created an engaging experience that allows our customers and staff to take immediate action with their support data, right on their mobile device," said Steve Gamberini, Manager of Global Customer Support, in a statement. "Customers can analyze their ticket activity and sort tickets by status, priority, or support representative, as well as contact their Global Support team from within the application."

PowerObjects' PowerSMS Now Receives Text Messages in Dynamics CRM

PowerObjects has integrated its PowerSMS PowerPack with Twilio, a communications technology company who specializes in enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.

PowerSMS lets users send text messages to any entity in their system. It also integrates a text messaging platform, CallFire, with Microsoft Dynamics CRM, according to company officials.

This PowerPack add-on allows users to send text messages:

  • Manually through an SMS ...

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AX 2012 R3 Acumatica BI and Reporting Business Central CRM 2013 Configuration & Development Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Team Foundation Server (TFS)
About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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