Reduce Your Support Burden by Enabling Context Sensitive Support and Training in Dynamics 365 CRM

MSDW Events

Reduce Your Support Burden by Enabling Context Sensitive Support and Training in Dynamics 365 CRM

The built in Microsoft Dynamics 365 CE training and support leaves a lot to be desired. It is not targeted for Dynamics 365 users but instead only helps the admins. This in turn hurts user adoption unfortunately because users cannot find what they need at their moment of need. The good news is that there is a better way through context sensitive support and training that can be enabled quickly and easily by a Dynamics 365 admin.

In this session, we'll show you how to un-frustrate your Dynamics users by implementing “contextual experiences” within Dynamics 365 so your users have the guidance they need in context of their own environment which in turn will increase user adoption and reduce your support burden.

Thursday, December 01, 2022

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