One view of the customer: Strategies and solutions for Dynamics AX that cut costs and boost satisfaction

Microsoft Dynamics Customer Service

Tuesday, December 17, 2013 @ 12:00 PM EST


Cutting the cost to serve customers while at the same time improving the customer experience is a tall order for any business. But this is what businesses of all types need to strive for to remain competitive. This webcast will look at how one industry in particular – energy and utilities – is meeting this challenge and overcoming obstacles by moving to single source of truth for customer information.

What you will learn:

  • Recommendations for achieving single source of truth for customer information and management with industry-specific considerations.
  • How this single source of truth, when integrated with billing and financial management processes (such as billing delivery and payment collections), can improve revenue collection and reduce financial exposure.
  • How this single source of truth can help significantly improve the customer experience, reducing the cost to serve customers.


Senior Director, Avanade
Director, Ferranti Systems, Inc.