Expert Panel Discussion: Building an IT Service Management Strategy to Help Scale Your Microsoft Partner and MSP Business

Has supporting your customers evolved to more than managing simple case tickets? Now Imagine IT service management as a strategic driver of success within your business — quick, nimble, and evolving to take full advantage of the Microsoft technologies that you already use. In this fast-paced expert panel, we will discuss the following topics:

• The growth of customer service demands impacting IT across Microsoft Partner, MSP, and customer organizations.
• How support processes have changed over the past 3 to 5 years and how this has affected our customer journey.
• Why platform matters and how the Power Platform can be utilized for ITSM and delivering great customer service.
• When do customer and market demands exceed basic case management and require professional ITSM tools?
• How the future of your business may depend on how successful you are managing customer engagement and services.
• Understanding the quick wins available when implementing a Power Platform based ITSM solution.