Expert Panel Discussion: Building an IT Service Management Strategy to Help Scale Your Microsoft Partner and MSP Business

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Has supporting your customers evolved to more than managing simple case tickets? Now Imagine IT service management as a strategic driver of success within your business — quick, nimble, and evolving to take full advantage of the Microsoft technologies that you already use. In this fast-paced expert panel, we discuss the following topics:

  • The growth of customer service demands impacting IT across Microsoft Partner, MSP, and customer organizations.
  • How support processes have changed over the past 3 to 5 years and how this has affected our customer journey.
  • Why platform matters and how the Power Platform can be utilized for ITSM and delivering great customer service.
  • When do customer and market demands exceed basic case management and require professional ITSM tools?
  • How the future of your business may depend on how successful you are managing customer engagement and services.
  • Understanding the quick wins available when implementing a Power Platform based ITSM solution.

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Provance lets organizations digitally transform both IT and the business with the most Microsoft-centric IT Service and Asset Management solutions on the market, ServiceTeam, Provance IT Service Management and Provance IT Asset Management....READ MORE