msdw Events

CRM Success Panel: Planning for the future of your customers

In this fast-paced expert panel we will discuss the following topics:

  • The history of CRM and why so many deployments have failed to gain real customer relationship management?
  • How the B2B buying process has changed over the past 3 to 5 years and how will it look in the future?
  • Understanding the customer journey and how do we get our customers involved in CRM planning and deployment?
  • How do we future-proof CRM to stay connected with our customers?
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Doug Adams
General Manager, Business Applications, US Retail and Consumer Goods
Microsoft
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JC Quintana
Champion, Value Acceleration Labs
congruentX
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Marie Wiese
Founder & President
Marketing CoPilot
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Chuck Ingram
Founder & CEO
congruentX
Rick McCutcheon
Dynamics 365 CE/CRM MVP
PartnerTalks.com
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM