CRM Success Panel: Planning for the Future of Your Customers

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In this fast-paced expert panel we discuss the following topics:

  • The history of CRM and why so many deployments have failed to gain real customer relationship management?
  • How the B2B buying process has changed over the past 3 to 5 years and how will it look in the future?
  • Understanding the customer journey and how do we get our customers involved in CRM planning and deployment?
  • How do we future-proof CRM to stay connected with our customers?

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congruentX is a different kind of consulting firm. We help companies to align their people and technologies using Data, AI, and a New Approach to consulting. We do this by focusing on: