Boost your CX: Add chat to Dynamics 365 with Power Automate

Today’s businesses face many challenges to modernize outdated customer experience (CX). This webcast focuses on providing faster and personalized experiences to customers by using pre-built connectors for chat apps such as WhatsApp integrated into the Microsoft Dynamics 365 environment. We’ll explore:

• The experience gap: What today’s customers are expecting vs. what they’re getting
• Why use Dynamics 365 to improve CX: Compelling reasons, tools, and community [Guest presenter Rob Nehrbas from Microsoft]
• When to trigger chat messaging actions: Examples and use cases from Dynamics 365 Sales, Marketing and Service
• How to get started: point to resources and actionable steps