AI Center of Excellence: Using Microsoft's Gen AI Tools in Customer Service

Prepare your service center for the future with a robust generative AI strategy that works within the Microsoft Dynamics framework.

Join this expert conversation to learn the latest ways your team can incorporate Microsoft’s gen AI tools into your customer service operations. We will discuss how organizations today are:

• Assessing their technical readiness and doing strategic planning;
• Integrating gen AI tools into existing workflows and training staff;
• Evaluating the regulatory landscape and advocating for cohesive governance frameworks;
• Demanding transparency and accountability in AI decision-making processes.

Attendees will gain an understanding of the realities of the Microsoft gen AI opportunity today and how to make this technology part of their long-term service center strategy.