Agent experience in D365 Customer Service: Boost performance and customer satisfaction

Today’s customers interact with a company or brand through multiple channels and expect not only a seamless experience, but also accurate information and quick issue resolution. When working with a live agent, customers expect deep knowledge and expertise as well as the ability to address and resolve issues in a timely manner. They want the agent to know who they are and how to help.

Join a new webcast from Avanade’s experts to learn more about how to invest in the agent experience with technology that increases both agent and customer satisfaction. We will explore key capabilities of Avanade’s agent experience solution with Dynamics 365 Customer Service and other Microsoft technology that deliver:

• 360 Customer View
• Real Time Agent Assist
• Knowledge Management
• Agent Coaching