Consistency, Accuracy, and Portability for the National Park Service Point-of-Sale

The National Park Service preserves unimpaired the natural and cultural resources and values of the National Park System for the enjoyment, education, and inspiration of this and future generations. NPS operates more than 150 fee-collecting parks (including national parks, monuments, recreation areas, historic sites and homes, lakeshores and seashores) located across 47 U.S. states, Puerto Rico and the U.S. Virgin Islands. 

Throughout NPS, the fee-collecting parks were using various point-of-sale (POS) technologies to record and collect fees, ranging from modern solutions to legacy cash registers and spreadsheets. As a result, the processes and procedures could vary dramatically from park to park. 

Accurate and timely reporting is of vital importance to NPS, U.S. Department of Interior (DOI) agencies, and other departments of the federal government. Cumbersome data collection sometimes led to inconsistencies and inaccuracies, resulting in reporting delays of up to 30 days.

Learn how NPS worked with Arctic IT to build an enterprise POS solution with Dynamics 365 Commerce that would enable NPS to achieve a more consistent and accurate method of fee collections and standardize reporting.