Making Microsoft Technology Work Smarter with Inogic

Momentum in business isn't just a buzzword; it’s your lifeblood. In 2026, the difference between a market leader and a runner-up often comes down to how quickly an organization can turn raw data into a decisive move.

Most companies "have" Microsoft Dynamics 365 and the Power Platform. However, a massive chasm often exists between simply owning the software and possessing a system that actively propels growth. This is where Inogic steps in. As a veteran Microsoft Gold Partner, Inogic does more than "install" tools; our team builds intelligent growth engines designed to ensure your technology doesn't just function, but thinks, adapts, and accelerates.

1. The AI Revolution: Intelligence That Lives Where You Work

We’ve moved past the "AI hype" phase. Today, the conversation isn't about whether you use AI, but how deeply it is woven into your daily operations. Inogic’s AI services focus on making artificial intelligence invisible but indispensable.

Azure OpenAI Consulting & Integration

Inogic helps businesses transition away from fragmented AI tools, bringing the power of Azure OpenAI directly into the Dynamics 365 environment.

• Tailored AI Solutions: We design custom integrations that automate repetitive tasks and deliver actionable insights directly within your CRM.
• The "Human" Benefit: Instead of a sales team spending hours summarizing long email chains, our automated systems handle complex summarization and sentiment analysis instantly.
• Intelligent Interaction: We build solutions capable of answering natural language queries, providing proactive suggestions based on your historical data.

Copilot: From Feature to Strategy

Microsoft Copilot is a game-changer, and Inogic specializes in aligning its vast capabilities with your specific business language to ensure maximum utility.

• Custom Copilot Development: Using Copilot Studio, Inogic builds bespoke assistants that provide guidance tailored to your unique workflows.
• Sales & Service Intelligence: We configure Copilot for Dynamics 365 to provide industry-specific case summaries and opportunity intelligence that reflect your actual business reality.
• Role-Based Optimization: Our Prompt Engineers ensure that AI interactions are fine-tuned for different roles, from technical architects to functional consultants.

2. Power Platform: The Art of the Possible

The Power Platform is a world-class "low-code" environment, but "low-code" doesn't mean "low-power." Inogic helps organizations harness this flexibility to build sophisticated, enterprise-grade innovation layers.

Custom Apps (Model-Driven & Canvas)

Inogic doesn't just deploy apps; we architect experiences around the people who use them.

• Model-Driven Apps: We design these for complex, data-heavy processes where structure and consistency are paramount.
• Canvas Apps: Perfect for mobile-first tasks. Inogic handles the end-to-end design, from UI/UX layout to implementing image recognition for field technicians.
• Power Pages (Portals): We build and secure these portals, ensuring your external customers and partners have a seamless, branded self-service experience.

Power Automate & Power BI

Automation is where efficiency compounds. Inogic designs intelligent flows to eliminate the "swivel-chair" effect.

• Intelligent Automation: We utilize Power Automate and AI Builder to bridge data silos, automating document processing and reducing manual entry across your entire suite.
• Enterprise Analytics: Inogic doesn't just build dashboards; we architect the underlying data strategy. By pairing automation with Power BI, we help you transition from "what happened" to "what will happen" using predictive analytics.
• Microsoft Fabric Solutions: We leverage Microsoft Fabric to unify your enterprise data, providing a single, reliable source of truth for all your analytics needs.

Benefits of Power BI

3. Dynamics 365 Development: The Engine Room

Scaling a business is messy. A CRM needs to be elastic enough to handle that growth without breaking. Inogic’s development services provide that necessary elasticity.

Custom Development & Technical Services

When standard features aren't enough, our technical team builds the "high-code" enhancements your business requires.

• Plugins & Workflows: We develop custom Dynamics 365 plugins to handle unique business logic that out-of-the-box tools cannot accommodate.
• UI Extensions: Inogic creates modern, intuitive web resources and controls that make the interface more productive for your users.
• System Integrations: We enable seamless data exchange through custom APIs, Azure Functions, or Logic Apps to connect Dynamics 365 with your legacy systems.
   

The Big Move: Data Migration & Modernization

Legacy systems shouldn't be a bottleneck. Inogic specializes in moving businesses forward through secure modernization.

• On-Premises to Online: We manage the entire transition to the cloud, ensuring data, custom logic, and integrations survive the move intact.
• Data Lifecycle Management: Our experts handle everything from cleansing and deduplication to validation, ensuring your cloud journey starts with high-quality data.

4. Techno-Functional Consulting: Strategy Meets Execution

A common pitfall in tech implementation is the "silo" effect. Inogic’s consulting bridges these gaps, ensuring your strategy is actually reflected in your software execution.

Module-Specific Deep Dives

• D365 Sales & Customer Service: We optimize the "Quote-to-Cash" journey and transform support desks into proactive service centers.
• D365 Field Service: We streamline operations with smart technician scheduling and automated work orders.
• D365 Project Operations: We provide unified visibility across project sales and financials to protect your profitability.
• D365 Customer Insights: We move you past generic email blasts toward behavior-driven, hyper-personalized customer paths.

The Inogic Advantage: We don't just "turn on" these modules. Inogic provides the techno-functional blueprint, mapping your specific departmental needs to the software’s capabilities and providing the training necessary to empower your team from day one.

5. Managed Professional Services: The "Always-On" Partner

The "go-live" date isn't the finish line. It's the starting blocks. Inogic offers models to ensure every investment continues to pay dividends.
 

iSupport+ & Annual CRM Care

This model ensures priority support and proactive guidance for long-term stability.

• Proactive Maintenance: This includes regular performance optimization, system monitoring, and functional training on various CRM modules.
• Continuous Innovation: The team provides step-by-step Copilot configuration and effortless task automation as part of an ongoing care plan.
   

iXtend+: Flexible Delivery Capacity

iXtend+ allows enterprises to instantly scale delivery capacity without the risk of over-hiring.

• Technical Extension: This offers a Techno-Functional extension of the internal team, where roles like technical architects, developers, and consultants can be "mixed and matched" based on monthly needs.
• Partner Support: For Microsoft Partners, Inogic offers Resource Xtension with flexible "Pay-As-You-Go" or "Fixed Monthly Block" models to handle project surges.
• Offshore Delivery Centers (ODC): This provides a cost-effective way to manage long-term development or large-scale system maintenance through a dedicated offshore team.
   

Why the Industry Trusts Inogic?

Inogic stands out because we have spent over 15 years living exclusively in the Microsoft stack.

• Marketplace Leaders: As a Microsoft ISV with 20+ five-star rated apps, we’ve solved complex challenges for thousands of users globally.
• Expert Leadership: Led by a former 10X Microsoft Business Applications MVP, we ensure top-tier technical depth in every engagement.
• Security & Quality: Our ISO 27001:2022 certification means every custom build is grounded in enterprise-grade security protocols.
   

Ready to see what your Microsoft ecosystem is actually capable of?

• Connect with the experts: crm@inogic.com
• Explore the full service suite: www.inogic.com/services