Mitch Perkal Mitch Perkal writes on behalf of, Aspect, a global provider of workforce management software and contact center solutions. For more information, visit www.aspect.com. Email Contact Form Articles Automated CRM Systems Can Improve Chronic Disease Care: Key Requirements for Patients and Providers by Mitch Perkal Improving a healthcare provider's internal processes and patient-to-hospital communication can drive down cost and boost outcomes Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM HIPAA Health & Wellness Healthcare Marketing Marketing Automation Unified Communication