A Modern Guide to Connected and Proactive Field Service with Microsoft Dynamics 365

Time is not just a valuable asset for you - it’s also valuable for your customer. Nothing improves customer experience more than showing your customer how valuable their time is to you.

Respecting your customers’ availability while also optimizing your technicians’ productivity helps you be competitive. A connected and proactive field service solution can help your business rise above the competition and gain a 360-degree view of the service lifecycle - from scheduling and contracts to warranties and business analytics.

This guide highlights the move from manual field service processes to a connected, proactive automated model, offering you:

• 3 ways mobile communication can reduce field service costs
• 3 ways field service can boost your customer satisfaction
• 3 cool facts about automated field service scheduling with Microsoft Dynamics 365 for Field Service
• Insights on how one customer made the move from manual to automated Field Service with Dynamics 365