Leveraging Dynamics CRM/365 to Provide an Amazing Omni-Channel Experience

Customer service and customer experience are becoming key differentiators for organizations across all industries. It’s now more important than ever to understand evolving trends in service, how consumer preferences are changing, and the ways your organization can continue to not only meet but exceed service expectations. One way organizations are achieving this is by leveraging the CRM workloads of Dynamics 365 to provide an Omni-channel experience.