The Dirty Little Secrets of CRM: Field Service

The estimated value of the field service industry is expected to reach $9.88 billion by 2026 with a compound annual growth rate (CAGR) of 17.3 percent.  In fact, field service technicians  often have a greater quantity and quality of customer interactions relative to other customer touchpoints, including sales and customer service.

To fully leverage these rapidly growing field service capabilities for your company and your customers, it is imperative to understand the three dirty little secrets of field service.