User Adoption Best Practices for CRM Solution Owners

Often overlooked in a CRM implementation is the process for driving user learning and adoption of the new system and processes. In this session, you will learn how to achieve a high user adoption and how adoption and the key elements that support a training program.

Key Learning Objectives:

• Learn about the best training strategies that produce the highest adoption rate and ROIs
• Key training Do's and Don'ts that generate highest adoption
• Discover various "carrots" and "stick" ideas
• See examples of how other organizations are driving user adoption
• Overcoming the "what's in it for me" attitude