Customer Service White Papers

CRM for Customer Care: 9 Successful Deployment Strategies

PowerObjects, An HCL Technologies Company
50% of Customer Service CRM Deployments fail to meet an organization’s objectives
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM

5 Ideas to Drive Sales Using Marketing Automation and Dynamics 365/CRM

ClickDimensions
ClickDimensions combined with Microsoft Dynamics 365/CRM can drive sales success
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Sales Sales & Marketing

How to Use Microsoft Dynamics CRM to Engage and Delight Customers

ClickDimensions
The customer experience cookbook
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Sales Sales & Marketing

How to Score Big with Customer and Lead Nurturing in Microsoft Dynamics CRM

ClickDimensions
The campaign automation playbook for Microsoft Dynamics CRM users
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales Sales & Marketing

Best Practices in Mobile Marketing for Dynamics CRM Users

ClickDimensions
Marketers are standing up and taking notice of the power of mobile devices
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Mobile Applications

10 Ways to Achieve Email Marketing Success

ClickDimensions
Tips for ensuring the success of your email marketing campaigns
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Sales Sales & Marketing

How Utilizing Both ClickDimensions and Zendesk Can Help Microsoft Dynamics CRM Users Provide Superior Customer Service

ClickDimensions
The possibilities that are available when using powerful integrated solutions like ClickDimensions and Zendesk
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation SaaS Sales Sales & Marketing