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Why Honest Reviews of Microsoft Dynamics GP Add-Ons Don’t Exist, And Four Ways to Still Get Answers

by Mark Polino
Director of Client Services, Fastpath, Integrated Business Group

At Convergence 2011, Microsoft's premier customer conference for their Dynamics product line, a lot of Dynamics users will be visiting the Expo Hall looking to enhance their solution with software add-ons from Independent Software Vendors (ISVs).  It will be fairly easy for attendees to pull out their maps and find the booths with relevant software. The tough part is figuring out if any of these solutions works as advertised and whether the ISVs can offer the proper support. 

After Convergence it's not unusual to find users wishing there were independent ratings of ISV products to help them sift through all the various options. Well, I'm here to tell you that it will probably never happen, but there are some steps that users can take now to get the answers they are looking for. 

Independent ratings of ISV solutions won't happen for a variety of reasons. Partners won't do it because sometimes even a solution with problems is still the right fit. It may also be the only option for certain scenario. Other times they add a client that is already running a product and they are going to have to help support it. Publicly trashing someone's product doesn't improve the ISV's willingness to provide support.

Additionally, partners are biased. They fall in love with products and companies that have worked well for them over the years. There is no incentive for partners to compare three audit trail solutions when they are already happy with one that works well for their clients.

Users can't provide independent ratings because they typically only have experience with one of several possible solutions for a given need. Once a choice is made in the sales cycle their experience with competing products ends. Plus, users don't want to ...

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About Mark Polino

Mark Polino is a Certified Public Accountant (CPA) and a former Microsoft MVP (2007-2018) for Business Solutions. He is the author or coauthor of 5 books related to Microsoft Dynamics GP.  Mark also maintains the Dynamics GP focused website DynamicAccounting.net. He speaks and writes regularly about ERP related topics. Mark has been a controller and CFO for a division of a publicly traded company and he has  worked as a consultant implementing ERP solutions. Mark holds additional certifications including Certified Information Technology Professional (CITP), Certified in Financial Forensics (CFF) , Chartered Global Management Accountant (CGMA). Dynamics Credentialed Professional for Dynamics GP 2015 (Core Install and Core Financials), Xero Certified. He holds a bachelor's degree in accounting from the University of Central Florida and an MBA from Rollins College. Mark lives with his family in Florida.

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