UK police forces use Microsoft Dynamics CRM, network visualization to process incident data

Microsoft Services UK is incorporating KeyLines network visualization technology from Cambridge Intelligence into Microsoft Dynamics CRM to help two UK police forces more efficiently react to and record incidents.

Between these two forces, call handlers in contact centers and dispatchers receive 2.6 million calls relating to 1.1 million incidents each year.

And with every call, they must process and record new data; identify risks to colleagues and the public; make quick decisions about the next course of action; communicate with members of the public and officers; and take control of complex, rapidly evolving scenarios.


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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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