Article

Support for Dynamics CRM 3.0, Customer Care Framework Ending

by Linda Rosencrance
Contributing Writer, MSDW

Microsoft has announced that it will be ending technical support and security updates for the 10-year-old Microsoft Dynamics CRM 3.0 on April 12.

That means customers will no longer receive updates or be able to take advantage of tech support from Microsoft after this time, according to a post on the Microsoft Dynamics CRM Team Blog.

"Now is the time to take advantage of the latest product innovations and ensure uninterrupted support from Microsoft," according to the post.

Microsoft has also announced that several of its Customer Care Framework versions will reach the end of extended support within the next three years.

Microsoft recommends that customers migrate to current versions of the before support ends. This enables customers to take advantage of the latest product innovations and ensure uninterrupted support from Microsoft.

The migration path for customers using the Customer Care Framework product is as follows:

The newest Unified Service Desk (USD) provides a configurable framework for quickly building agent applications for call centers. USD aggregates customer information from different areas in Microsoft Dynamics CRM and other Line of Business (LOB) applications into an integrated desktop that provides a 360-degree view of customer interactions. This enables Customer Service Representatives to have immediate access to business critical information about customers to effectively engage with them and quickly address their queries/issues.

Microsoft said it has a number of upgrade and migration services available to help customers and partners with migrations to the latest versions of Dynamics CRM and Unified Service Desk.

These services include:

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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