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Six Basics of Preventing Pain in Your ERP Implementation

by Raman Dhooria
Director - Digital, EY India, EY India
November 06 2011

"Simplicity is the ultimate sophistication." -Leonardo DaVinci

Over the last decade of being involved with customers and implementation partners for ERP projects, I simply cannot overstate the above sentiment - if you keep everything simple, you make an ERP project smooth and constructive.

Let me explain further. I remember hearing multiple horror stories related to heavy solutions like SAP and Oracle including implementation failures, busted budgets, law suits, and other negativity. It is contrary that the ERP project is aimed at easing organization's way of working ends up being another pain itself.

I don't wish to paint a simplistic picture that the ERP journey is necessarily tough and complex. Things have changed with the advent of more user friendly ERP products like Microsoft Dynamics AX 2012. But even with the best tools, if you are involved in an ERP implementation you can avoid repeating the mistakes of those who walked before you by heeding these important points:

  1. Did you check your expectations from the project? Are they realistic and timely? If not, get down to drawing board and write down what you want to achieve. One simple exercise would involve business shareholders discussing their pains before finding a solution. E.g. Is high inventory cost your problem or lack of supply chain visibility bothering your business? Do you get your payments on time and your profitability ratios remains green? Information Technology is definitely an enabler and the journey to implement business solution should start from the business issues.
  2. Once you know your problems, you can begin your journey for solutions. The next step is finding the right solution and the partner. Did your solution partner devote time to exploring your problem ...

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About Raman Dhooria

Raman works as Director-Digital at EY India. Prior to that, he has worked as Sales Director and Channel Partner evangelist with SAP India where he has driving the Digital transformation engagements with the customers and partners. Raman had collaborated with during his Microsoft days. He has 20+years of experience with Global and Indian customers across various stages of business applications adoption. He is known in Global Microsoft Dynamics partner ecosystem as a trusted advisor for their growth and success.

More about Raman Dhooria
Mohammed Arif
Submitted by arifhussain on Mon, 12/05/2011 - 00:30 Permalink

Raman, Nice article and thanks for sharing, the points are very clearly defined. Nowadays in the market Implementation partners not are looking at customer requirements and pains deeply, poor documentation and inexperienced consultants which lead to Implementations getting fail. Microsoft should Initiate every implementation should pass through Microsoft-QA that will improve the Implementations (Make sure all requirements & Deliverables covered) successfully and customer satisfaction.

In reply to by anonymous_stub (not verified)