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Perspectives on moving to Microsoft Dynamics 365 for Operations (AX7): Making sense of early user, partner reactions

by Chris Hurley
Director, Dynamics Practice, NA, Computer Futures,

Microsoft disclosed many important details about the future of Dynamics AX at AXUG Summit 2016 in October. Our team at Computer Futures was very interested to hear the announcements related to Dynamics 365, which brings CRM and AX, along with other application and platform capabilities, together into a seamless solution that could be a game changer for customers, partners, and Microsoft.

Then again, it's not all roses, and some users have genuine concerns. In our role as a Dynamics AX support firm, my team and I spent a lot of time over the past month on follow up calls with end user IT executives and Microsoft partners to get a temperature check on their thoughts with the announcements concerning Dynamics 365.

Below we present a few highlights of these conversations, as well as information on a short survey generated from questions direct from other users that they'd like to hear back from the community on.

One loyal AX user, a systems manager at a food and beverage company, did not mince words in describing his reaction to the news that Dynamics 365 for Operations (AX7) will not be offered as a pure on-premise solution. He explained:

"I've been a huge proponent of Dynamics AX for years. I've recommended it to other businesses in my area as late as this summer. Now I don't even know if I'll be on AX in three years and am making contingency plans. Unless I see some concrete signs Microsoft is listening to the concerns about a lack of an on-premise solution and actually going to do something about it, we'll go in a different direction.

I feel like Microsoft is not listening to the users on ...

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About Chris Hurley

Chris Hurley manages Computer Futures' Dynamics Practice, specializing in end user support during implementations, upgrades and post-go live support of Dynamics. He works with high level independent Dynamics experts who've left the partner channel, connecting them with end users needing help solving specific challenges and pain points of an ERP implementation.  Chris prides himself on a high level of service to his clients and consultants, by listening to users' challenges and recommending solutions tailored to their needs.  He's the founder of the NYC Area AX User Meet-Up, 80 members and growing.

Computer Futures is a global publicly traded staffing agency with over 30 years of experience in the IT sector with offices across 21 countries and 52 offices. In the US, CF has two offerings; functioning both as a standard IT staffing agency and with high level niche consulting practices in areas such as ERP, CRM, CMS, BI and Cloud. 

His Linkedin can be found here.  

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