New Study Examines Benefits of Extending Document-Driven Processes Across the Supply Chain

In a recent IDC global study of 1,516 document-driven business process owners and information workers, the Boston-based research firm uncovered a number of misconceptions around document-driven processes. It found, for example, that companies focus on business process improvement, assuming that they've already achieved optimum efficiency in their document-driven processes.

While it is true that improving document-driven processes can have a strong impact on reducing operational costs, IDC says it can have an even greater impact on an organization's top-line potential for revenue. Firms agree:  over 83 percent feel that optimizing customer-facing document-driven business processes would increase revenue - on average by 10.1 percent.


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About Bridget McCrea

Bridget McCrea covers business and technology topics for various publications. She can be reached at

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