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From the NAV Blogs: 7 Pitfalls of Customization; the Future of Dynamics; New 2009 Help Toolkit; Adding a Company Picture to a Report

by Jared Berezin
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The Seven Pitfalls of Customization: In Navigate Into Success, Vjeko Babic outlines the top 7 reasons to avoid customizing your ERP solution: "To customize or not to customize, that is the question. When you see a complex business process far from the standard ERP system, a knee-jerk reaction is to reach for customization tools and do the development... Here are what I believe to be the top reasons why you should avoid customizing your ERP solution":

  1. Regression: "The more you customize, the more regression testing you have to do, and what consultants don't find, the end users will, but after go-live... I've seen deployments which turned into a lifetime of regression issues."
  2. Go-Live: "Customizations prolong your go-live. The more you have, the longer it takes before go-live. Even though your initial budget might have covered for all the customization costs, time overruns can make your project unsuccessful."
  3. Official support: "When there is a problem, depending on your support plans, you might request official support from system vendor (Microsoft in case of NAV). When you do, first thing they'll want to know if the problem repeats in the standard application. If it doesn't, you are toast..."
  4. Upgrade: "Upgrading to a new version can sometimes require re-developing all the customized functionality, making you have to pay for the same customization time and again... Of course, you may opt not to do any upgrades, but that can mean locking your whole infrastructure to old versions of software (and hardware)."
  5. Know-how: "People come and go, but ...

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About Jared Berezin
Jared Berezin serves as a contributing writer to MSDynamicsWorld.com. With combined interests in technology and science, Jared previously served as a writer for Dana-Farber Cancer Institute, drafting scientific narrative reports on the latest advancements in cancer research. Jared has also served as associate marketing specialist for International Data Corporation (IDC), a market research firm. In this position, he planned and executed strategic marketing initiatives for IDC's software and services research programs, and wrote outbound communications to the press, existing clients, and prospects. Jared also has experience working for several local newspapers in eastern Massachusetts. Jared graduated with honors from Colby College with a BA in English and creative writing.
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