Microsoft reveals 2020 release wave 2 plans for Power Platform, Dynamics 365

July 8 2020

Microsoft has published its Dynamics 365 and Power Platform plans for 2020 release wave 2.  The features and updates described in the two documents will be rolled out by the Business Applications group from October 2020 through March 2021.

The release of the documentation today will be followed by early access to the software and services on August 3.

For all the available information, examine the detailed documentation. Here are some of the highlights Microsoft has noted in launching the release plans:

  • Dynamics 365 Sales will be introducing its new mobile experience
  • Omnichannel for Customer Service improves integration with mobile applications, Microsoft bot framework, and outbound messaging channels.
  • A range of Dynamics 365 "Insights" apps get updates once again. Sales Insights, Customer Service Insights, Customer Insights, and Product Insights are all slated for improvements that aim to bring better data-driven insights to various functions and roles. Finance Insights is not yet in the release plans. It was revealed in preview in May 2020.
  • Dynamics 365 Field Services is adding a new monitoring dashboard for KPIs and work order completion metrics, mobile app enhancements like push notifications, and scheduling enhancements.
  • Dynamics 365 Finance adds asset leasing and expands "global coverage."
  • Dynamics 365 Project Operations will exit preview, launching with its new combination of project finance and delivery
  • Microsoft offered no specific updates to Forms Pro but told readers to "stay tuned for more announcements this summer."
  • Dynamics 365 Human Resources improves usabilty from Teams and expands leave and absence and benefits management capabilities.
  • Dynamics 365 Fraud Protection will integrate with Dynamics 365 Commerce and add new manual review to flag transactions for review by humans.
  • Power BI improves the Desktop capabilities as well the Power BI Service and its ability to integrate with Azure Synapse and Sharepoint lists.
  • Power Apps is bringing its authoring capabilities to Teams.
  • AI Builder introduces new AI scenarios for receipt scanning and translation, and improvements to connect to remote training data.
  • Power Virtual Agents can be used as a component in the Power Apps portals Studio.
  • Power Automate will extend its RPA vision by adding "the best of WinAutomation", the software made by Microsoft acquisition Softomotive, and integrating it with AI Builder and "connector-based capabilities in automated flows."

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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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