Article

Microsoft plans new rental operations features in Dynamics 365 ERP

by Linda Rosencrance
Contributing Writer, MSDW
Heavy equipment in a field

Microsoft is taking a step toward modernizing how rental operations run inside Microsoft Dynamics 365 ERP. 

The company is accelerating its work on a new wave of capabilities, and several core features are already in development, wrote Georg Glantschnig, corporate vice president for AI ERP at Microsoft, in a recent blog post. These investments signal a broader push to give rental organizations a more unified, intelligent, and connected platform to manage the full rental lifecycle.

Addressing fragmentation in rental workflows

A major theme of the roadmap is creating a fully connected rental experience inside Dynamics 365. Today, many rental businesses still rely on a patchwork of systems to handle their daily work. For example, there's one tool for quotes, another for dispatch scheduling, another for maintenance, and separate systems for field service and billing. 

Microsoft said this fragmentation slows organizations down and makes it difficult to adapt to the growing shift toward asset-as-a-service models, where companies don’t just sell equipment but also rent it out, maintain it, and support it over time.

New connected rental capabilities planned for Q4 2026

The planned updates, planned for Q4 2026, are designed to bring all these moving parts together into a single platform. Instead of relying on manual workarounds or disconnected processes, organizations will be able to run rental operations as a seamless part of Dynamics 365. The new ERP capabilities include:

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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