Microsoft Dynamics Partner Roundup: Enhancing customer experience; Acquisition; Partnerships

In this week's Microsoft Dynamics Partner News Roundup: 

• PLDT goes live with the Amdocs Customer Engagement Platform to redefine customer experiences
• Multisoft establishes Norwegian presence through the acquisition of Mysoft
• Integrated Rental announces strategic collaboration with Microsoft to bring Integrated Rental solutions to Microsoft Dynamics 365
• Kore.ai forges strategic partnership with Microsoft to accelerate enterprise AI transformation

PLDT goes live with the Amdocs Customer Engagement Platform to redefine customer experiences

Amdocs, a provider of software for media and communications companies, has announced that PLDT Inc. has gone live with the Amdocs Customer Engagement Platform. PLDT is a telecom and digital services provider in the Philippines. 

This launch is a big step in PLDT’s move to modernize how it serves customers, helping to improve and streamline the entire customer experience, according to the companies.

The new system helps PLDT work more efficiently by speeding up customer issue resolution and reducing wait times, the companies said. Agents are now benefiting from an easy-to-use platform with AI tools, real-time alerts, and Microsoft apps, such as Copilot and Microsoft Dynamics 365.

Developed by Amdocs and Microsoft, the cloud-based customer engagement platform brings together marketing, sales, and service in one AI-powered system. It helps PLDT offer personalized services, streamline operations, and manage customer support more efficiently across all channels, according to the companies.

Multisoft establishes Norwegian presence through the acquisition of Mysoft

Multisoft, a provider of systems for membership and interest organizations with its Softadmin member offering, is strengthening its position in Sweden and Norway through the acquisition of Mysoft.