Microsoft Dynamics Partner Roundup: Contact center; GP acquisition; New CEO; BC practice

May 27 2022

In this week's Microsoft Dynamics Partner News Roundup:

  • Solgari launches contact center for Microsoft Teams
  • LBMC Technology Solutions expands Dynamics GP practice with acquisition from Frank, Rimerman Consulting
  • Forward Forever taps Olli Korpelainen as its new CEO
  • Akita Intelligent Solutions expands Dynamics 365 capabilities with Business Central

Solgari launches contact center for Microsoft Teams

Solgari has announced that its contact-center-as-a-service solution is now available as an application for Microsoft Teams. The Teams application is based on Solgari’s solution built on Dynamics 365 Customer Service that launched last year.

Solgari for Microsoft Teams offers new capabilities in agent-assisted and automated customer service, sales, and marketing to active Teams' users and their customers, according to the company. Solgari for Teams also adds additional communication channels for inbound and outbound customer engagement, including SMS, WhatsApp, social media, voice, and any API-enabled channel. In the future, the company plans to offer integrations for global channels, including WeChat and Line, the company said.

"Delivered on Azure and leveraging our Solgari for Dynamics 365 application, Solgari is delivering a scalable and global solution that gives any Teams user access to any communication channel, all contact center and case management capability to address their own industry use cases," said Marcel McCann, Solgari CTO.

LBMC Technology Solutions expands Dynamics GP practice with acquisition from Frank, Rimerman Consulting

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