From the Microsoft Dynamics AX blogs: Exchanging CRM data; Offline retail; Cleaning up after AxBuild.exe; DIEF for AX 2012 R2 CU7

A selection of the latest insight from the Dynamics AX blogs:

• Enabling Project Information Exchange Between Microsoft Dynamics CRM and  AX;
• Dynamics AX 2012/R2 Retail: Switch from Online to Offline Database is Slow;
• Cleaning up After AxBuild.exe;
• How to upgrade Data Import/Export Framework to AX2012 R2 CU7

Enabling Project Information Exchange Between Microsoft Dynamics CRM And Microsoft Dynamics AX

The Microsoft Dynamics AX product team blog say that in service industries there are moments of truth when organizations either achieve or fall short of excellence in client service.

Nowhere is this more evident than in the execution of handoffs between client service professionals - particularly between pre-sales pursuit and post-sales service delivery teams.

Internal miscommunications and misunderstandings of project scope, cost estimates, and fee proposals often lead to incorrect client expectations and sow seeds of future dissatisfaction or write-offs.

"With the following new capabilities, we help bridging the gap between project sales activities that occur in Microsoft Dynamics CRM and the project delivery activities that occur in Microsoft Dynamics AX. For example, a sales professional can view up-to-date project status information right in Microsoft Dynamics CRM.

"A project manager can see project quotation information right in Microsoft Dynamics AX. This enables the project sales and project delivery teams to use role-oriented tools of choice to collaborate effectively."

You can see the scenario flow that will be enabled ...