Microsoft Dynamics 365 Training Insights, Session 11: e-Commerce

Welcome to Microsoft Dynamics 365 (D365) training insights series. In our eleventh session, we will be providing training insights on e-Commerce. We will cover the audience, content, timing, nature, and approach to this training and finish with a quick tip.  You can see the full article series here.

With much commerce moving online, e-Commerce training becomes even more important in today’s connected world. e-Commerce is enabled and managed by a selected skillful group of people, generally based in the headquarters. Typical learners are website developers, website designers, content developers, and managers.

e-Commerce covers a specialized area within D365 including website design, online store management, and the end-to-end online order management process.

e-Commerce training should start after the foundational and sales training. To leverage the integrated data structure and processes, the core team needs to first understand how products, inventory, customers, sales orders, etc. are managed within D365. e-Commerce training can then introduce the online features to the learners. The upfront e-Commerce training is critical to building an attractive and easy-to-use website.

Also, D365 has a powerful and configurable Content Management System (CMS). Most customers do not need customizations in this area. The core team can use standard training to learn how to use CMS to tailor their website for their needs.