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Microsoft Dynamics 365 Training Insights, Session 11: e-Commerce

by Elif Item
Founder & CEO, Item by Item

Welcome to Microsoft Dynamics 365 (D365) training insights series. In our eleventh session, we will be providing training insights on e-Commerce. We will cover the audience, content, timing, nature, and approach to this training and finish with a quick tip.  You can see the full article series here.

With much commerce moving online, e-Commerce training becomes even more important in today’s connected world. e-Commerce is enabled and managed by a selected skillful group of people, generally based in the headquarters. Typical learners are website developers, website designers, content developers, and managers.

e-Commerce covers a specialized area within D365 including website design, online store management, and the end-to-end online order management process.

e-Commerce training should start after the foundational and sales training. To leverage the integrated data structure and processes, the core team needs to first understand how products, inventory, customers, sales orders, etc. are managed within D365. e-Commerce training can then introduce the online features to the learners. The upfront e-Commerce training is critical to building an attractive and easy-to-use website.

Also, D365 has a powerful and configurable Content Management System (CMS). Most customers do not need customizations in this area. The core team can use standard training to learn how to use CMS to tailor their website for their needs.

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About Elif Item

Elif Item has worked 15+ years in Microsoft Dynamics 365 Finance, Supply Chain and Commerce as a learner, consultant, trainer, project manager, and consulting director before setting out to build Item by Item (IBI) Learning Platform. She is not only an expert in Microsoft Dynamics 365 Finance, Supply Chain and Commerce but also an accomplished instructor in classroom and online as well. She is a Microsoft Certified Trainer, a Certified Technical Trainer and also a Microsoft Certified Professional. She is known in the industry for her ability to understand training needs of learners and organizations and provide appropriate expertise and training to get them ready to implement and use Microsoft Dynamics 365 Finance, Supply Chain and Commerce effectively. Elif has founded Item by Item (IBI) Learning Platform to provide the much needed and state of the art online training tool to teach real "skills" to learners, measure and monitor their progress effectively, and get organizations ready for using Microsoft Dynamics 365 Finance, Supply Chain and Commerce from day one.

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