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Microsoft adjusts for pandemic's impact in Dynamics 365 October 2020 release wave

by Jason Gumpert
Editor, MSDynamicsWorld.com

As the world reacted to the coronavirus pandemic, business priorities shifted rapidly. Investments in areas like automation, operational efficiency, and touchless interaction have surged as other areas have receded.  

Microsoft's Dynamics 365 and Power Platform product teams have been seemingly well positioned for the changing times. The newest customer stories are often tied to the disruption caused by COVID-19 and how frontline organizations like healthcare providers, retailers, and services organizations have invested to adapt their businesses.  

At a recent kickoff event for the 2020 wave 2 release of Microsoft business applications, the product team threaded together new demos featuring Dynamics 365 and Power Platform product updates that showcase features that could help organizations adapt:  

  • A hospital re-opening to elective procedures. In search of a "seamless end-to-end patient experience", Microsoft showed off tools used by the Cleveland Clinic to improve communication with patients, self-service tools, and the use of virtual agents & health bots. The provider aimed to find patients who had postponed treatment and prepare to bring them back while also understanding whether they have the right insurance coverage or ability to pay. The demo went even further, showing off a health bot that gathered information on a patient's reported symptoms. A nurse then followed up with a telemedicine call using Dynamics 365 Remote Assist that captures more detail that can be shared with the doctor. The demo suggested that data from the patient's new Apple Watch's pulse oxygen sensor could be added to the case data. And greeters at the hospital are equipped with new Power Apps to provide information on arriving patients based on data stored in the Common Data Service. 

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About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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