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Ignite 2021: Intelligent Order Management is the newest Dynamics 365 application

by Jason Gumpert
March 02 2021

Microsoft will launch a public preview of Dynamics 365 Intelligent Order Management, a new SaaS offering, in April.

Announced today at Microsoft Ignite 2021, the new application manages and orchestrates orders across channels and fulfilment options and allows for rule and policy configuration, automation, and optimization. Writing about the update, Microsoft corporate vice president for Dynamics 365 Muhamad Alam wrote:

This configurable, rule-based, artificial intelligence (AI)-powered software-as-a-service (SaaS) application is designed to help retailers and consumer goods companies realize the omnichannel “buy anywhere, fulfill anywhere” vision with easy onboarding and user experience.

The new service will help organizations support "order intake, fulfilment, and delivery partners with pre-built connectors- and easily extend into new business models.

Alam noted that Breville is an early adopter of Intelligent Order Management.

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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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