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Ignite 2020: Microsoft will introduce first-party voice, edge computing features to Dynamics 365 apps

by Jason Gumpert

Dynamics 365 applications are adding new capabilities around native voice communication for customer service and new support for edge hardware in supply chain management scenarios.

Azure-based native voice comms coming to Customer Service

A new first-party voice channel is coming to Dynamics 365 Customer Service, built on Azure Communication Services, the company announced. Starting in private preview, the capability adds voice communication to existing omnichannel capabilities. Voice data will be managed alongside other Dynamics 365 data in the Common Data Service, according to the company.

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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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